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Frequently Asked Questions

Do you offer a refund policy?

Yes. I offer 100% no cure, no pay for my WordPress Optimization Services. This means that if I didn’t fix your specific issue or there isn’t a measurable increase in performance, you’ll get your money back.
For my WordPress Plugins I offer a no hassle, no fuss, 14 day refund policy. I believe in the quality of my products, so if for any reason you don’t like it, I’ll give you a full refund. No questions asked.

When do I receive my files?

Immediately after your purchase you will receive an email containing links to your purchased downloads. If you lose the email, you can acquire them account from your account area.

Are these lifetime licenses?

No. All licenses sold for FFWP Premium Plugins include 1 year of updates and support. You will receive an email when your license is due for renewal.

Can I use my license on development and/or staging environments?

Yes, ofcourse! Every license includes an infinite amount of activations for local and/or staging environments, as long as their domains match any of these patterns:

localhost
10.0.0.0/8
172.16.0.0/12
192.168.0.0/16
*.dev
*.local
dev.*
staging.*

What payment methods do you offer?

All payments are processed securely by PayPal and Mollie. You can either pay with your PayPal account, major credit cards: Master Card, American Express and VISA, iDEAL, Bancontact or SOFORT.

Do I have to pay VAT?

In general, yes. I’m a citizen of the EU, therefore I am required to calculate VAT on every purchase. If you are also a citizen inside the EU, you are required to pay VAT. If you are/represent either a business/freelancer/etc. inside the EU or a citizen/business outside the EU, you will not pay VAT. When you enter a valid EU VAT ID upon checkout, the VAT will automatically be subtracted from the order amount. Anyone outside of the EU will not be charged VAT.

Where do I enter my license key?

Upon purchase, along with your order, you’re provided with a download link to FFWP License Manager. This is a separate plugin, which you allows you to manage license keys for all your FFWP products.

Why do I have to install a separate plugin to manage my license keys?

Because I work according to the Single Responsibility Principle. SRP states that every function or class in a program should be responsible for a single piece of a program’s functionality. FFWP License Manager is responsible for managing licenses, whereas the purchased plugin is responsible for it’s own functionality.

I lost my license key for a FFWP Premium Plugin. Can you help?

Your license key is available in your account area.

I need my license to support more websites. Can I upgrade?

Sure! Go to your account’s Order Overview, find the order you’d like to upgrade and click on View Licenses. In the list of items, pick out the license you’d like to upgrade and click View Upgrades. All available upgrade options will be listed for you. Make your choice, click Upgrade License, go through checkout. And you’re done!

I would like to promote your products. Do you offer an affiliate program?

As a matter of fact, I do! All the information you need can be found here.

My question is not listed here.

Please don’t hesitate to contact me.